Complete Lesson

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Dialogue/Story

Slow Speed begins at: 0:48

Explanation begins at: 2:45

Normal Speed begins at: 14:06


I recently signed up for a new ISP for my office, using DSL. I managed to get the modem and the router configured properly, but now my email won't work. I dug out the manual that came with the modem and called the toll-free line for technical support. I'm not a big fan of most IT departments, but if something doesn't work, they're the only game in town.

I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.

I won't hold my breath!

Category: Technology