Complete Lesson

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Slow Speed begins at: 1:25

Explanation begins at: 3:33

Normal Speed begins at: 16:12

Melissa: This is a disaster! If we have to recall 100,000 units, we’ll take a huge loss this year.

Lee: We have no choice. The product defect poses a safety hazard. If we don’t act quickly, we’ll have a huge liability issue on our hands.

Melissa: I think we’re blowing this out of proportion. Only a small amount of our June product run was affected.

Lee: Yes, but even one case of someone getting hurt because of the defect would be a PR nightmare, and that’s on top of the charges ofnegligence we’d have to face in court. We need to get ahead of this now.

Melissa: All right, all right. I guess we have no choice. Should we hold a press conference to announce the recall?

Lee: We’ll send out a press release first and then hold a press conference.

Melissa: I’m putting you in charge of it. Get it done.

Lee: You mean in charge of getting the press release sent out?

Melissa: I mean that and the press conference. You can face the press and answer their questions.

Lee: You’re throwing me to the wolves?

Melissa: Not at all. I’m helping you raise your profile in the company. You should be thanking me.

Lee: Somehow I don’t feel so grateful.

Category: Business